CCS Helpdesk 4.3 Download

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CCS Helpdesk
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  • Name:CCS Helpdesk
  • License:Trial
  • Developer:Crow Canyon Systems Inc
  • Downloads:127
  • Rating:2 / 5
  • OS:Windows All
  • Size:6.8 MB
  • D.M.C.A. 
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CCS Helpdesk 4.3

CCS Helpdesk 4.3 Description:

CCS Help Desk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.

How many times have you said, "I know we fixed that last month, but don't remember exactly what we did?" Now, you can just refer back to the completed ticket, which contains a record of who fixed it, when and how.

This can all be done without the high expense and overhead of a standalone Help Desk solution. Users enter new tickets using Outlook, Web, or email. The Tickets are automatically sent to the Help Desk, a public folder residing on the Exchange server. The staff reviews and assigns the tickets to somebody on your team right from the helpdesk folder.

Once assigned, the team member is sent an email with a link to the ticket. He or she reads the ticket and enters status reports and time spent on the ticket log as work progresses. Users are able to see what is being done on their issue without having to contact the Help Desk. The user is informed by e-mail when the issue is resolved.

CCS Help Desk is fully integrated with Microsoft Exchange Server and Active Directory:
· Data resides in the Exchange public folders
· Uses Exchange web server to connect with tickets via browser
· Exchange event sinks are used to convert emails to tickets
· Automatically connects to Active Directory to pull in user details
· List of users comes from Active Directory
· Ticket assignments are made from Active Directory list

CSS Help Desk now links with CCS Network Inventory, an asset tracking and network auditing tool that is part of our support productivity tools. When you are working on a ticket, this will allow you to bring up information about the computer or asset involved, helping you to solve user problems quickly.

CCS Helpdesk 4.3 Features:

· Higher Productivity for Both Support Staff and Employees
· Better communication throughout the support process
· Improved quality of services provided
· Save time tracking requests and paper forms
· Improved support processes and measurement

CCS Helpdesk 4.3 Requirements:

· Microsoft Outlook

CCS Helpdesk 4.3 Limitations:

· 30 days trial

Related searches:

easydesk helpdesk

CCS Helpdesk security information

You cannot download any crack or serial number for CCS Helpdesk on this page. Every software that you are able to download on our site is legal. There is no crack, serial number, hack or activation key for CCS Helpdesk present here. Our collection also doesn't contain any keygens, because keygen programs are being used in illegal ways which we do not support. All software that you can find here is freely downloadable and legal.

CCS Helpdesk installation package is prepared to be downloaded from our fast download servers. It is checked for possible viruses and is proven to be 100% clean and safe. Various leading antiviruses have been used to test CCS Helpdesk, if it contains any viruses. No infections have been found and downloading CCS Helpdesk is completelly problem free because of that reason. Our experts on malware detection tested CCS Helpdesk with various spyware and malware detection programs, including fyxm.net custom malware and spyware detection, and absolutelly no malware or spyware was found in CCS Helpdesk.

All software that you can find on our servers, including CCS Helpdesk, is either freeware, shareware or open-source, some of the software packages are demo, trial or patch versions and if possible (public domain licence), we also host official full versions of software.

Because we want to be one of the fastest download sites on the web, we host all the software including CCS Helpdesk on our servers. You cannot find here any torrents or download links that would lead you to dangerous sites.

Fyxm.net does support free software, however we do not support warez or illegal downloads. Warez is harming producers of the software.

Enjoy!

Rate CCS Helpdesk 4.3!

Rating: 2.1/5 (12 votes cast)

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