LIVECHAT ContactCenter 5.7 Description:

LIVECHAT ContactCenter offers you a software for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window.

LIVECHAT ContactCenter does not require any install on customers side. This kind of internet communication channel is much more interactive and efficient than email and costs your customers nothing. ContactCenter contains a conjugated feature - Business Instant Messenger mode, called LIVECHAT Communicator.

LIVECHAT ContactCenter is a corporate internal communication channel, formed in shape of popular buddy list, but that is where the similarity to popular free Instant messengers ends. Business communicator is a secure channel, all data is encrypted with 128 key bit. All contacts and chats are collected and stored in a centralized knowledgebase, so you can control the network and data flow.

Internal communication costs decrease, because your employees do not have to use phone to communicate with ach other. You can also establish a conference between few employees. It is all in real- time, so there are no delays in exchanging data. ContactCenter is a solution for companies willing to improve online services, customer support, increase sales and maximize the online conversion.

LIVECHAT ContactCenter 5.7 Features:

· Live chat with the operator
A direct chat with the operator with the web communicator. Enables the sales person to get in touch with the customers and identify their needs.

· Active invitation
A graphic element indicating that there is an operator willing to help a customer.

· Chat button
A button to establish a chat with the operator. In case of no available operator the customer can leave a message. The button can be customized so it will match the layout of the company web site.

· 'Leave a message' form
In case there are no operators online the customer can leave a message using a form.

· Operator's features
Except features for website visitors, live chat software has got a wide range of unique features for operators. With them, live support software will help you keep customer on your website, guide him through and help them pick the right service or product.

· Conference mode
Application allows to live chat with more than one person. Conference mode allows to establish chat not only with operators, but with customers as well.

· File sharing/sending
Possibility of sending documents (for example pricing lists, specifications, catalogs).

· Sending links
The operator can send links and accompany the customer through the every step of sales process.

· Remote desktop
With a customer acknowledgement the operator can take over the customer's desktop and diagnose or make changes in the configuration.

· Operator's activity statistics
Generates reports and diagrams for a specific operator about the number of chats, invitations or time spent with the customer.

· Internal communication
The operators can communicate between themselves using built-in instant messenger.

· Chat with the customer
The operators can chat with multiple customers at the same time. The application itself does not limit the number of simultaneous chats for a single operator.

· Traffic monitoring
Enables observing the web site traffic in real-time. Allows users gathering information about customers- where on the web site they spent most of their time, which page they visit most often and how many times have they visited each page.

· Invite the customer to chat
With this feature the operator can invite the customers to chat, provide live support and offer them live help.

· Personal invitation
Feature allows the operator to personalize invitation. This means that invitation message to each client could be typed by any operator.

· Customer information panel
The complete customer's information is displayed in one place. It contains i.e. last visit's duration, number of chats and viewed pages.

· Chat transcript
Browsing the chat history gives a quick insight into the chats that customer have had with operators in the past. With this feature any operator can continue the chat without asking the customer about the details again.

· Customer transferring
This feature enables transferring the customer to a different operator without disconnecting. The customer is being transferred with the established chat so that the other operator can quickly diagnose the problem.

· Predefined answers
Feature that reduces time amount needed for the operator reply to a standard question. With a few clicks operator can paste pre-defined answers or web site addresses.

· Add panel
Feature that allows to add panels to Contact Center application. Depending on users needs it is possible to add websites or complex web applications.

LIVECHAT ContactCenter 5.7 Requirements:

· 128MB RAM,
· 20MB hard disc space

LIVECHAT ContactCenter 5.7 Limitations:

· 14 days trial

LIVECHAT ContactCenter security information

You cannot download any crack or serial number for LIVECHAT ContactCenter on this page. Every software that you are able to download on our site is legal. There is no crack, serial number, hack or activation key for LIVECHAT ContactCenter present here. Our collection also doesn't contain any keygens, because keygen programs are being used in illegal ways which we do not support. All software that you can find here is freely downloadable and legal.

LIVECHAT ContactCenter installation package is prepared to be downloaded from our fast download servers. It is checked for possible viruses and is proven to be 100% clean and safe. Various leading antiviruses have been used to test LIVECHAT ContactCenter, if it contains any viruses. No infections have been found and downloading LIVECHAT ContactCenter is completelly problem free because of that reason. Our experts on malware detection tested LIVECHAT ContactCenter with various spyware and malware detection programs, including fyxm.net custom malware and spyware detection, and absolutelly no malware or spyware was found in LIVECHAT ContactCenter.

All software that you can find on our servers, including LIVECHAT ContactCenter, is either freeware, shareware or open-source, some of the software packages are demo, trial or patch versions and if possible (public domain licence), we also host official full versions of software.

Because we want to be one of the fastest download sites on the web, we host all the software including LIVECHAT ContactCenter on our servers. You cannot find here any torrents or download links that would lead you to dangerous sites.

Fyxm.net does support free software, however we do not support warez or illegal downloads. Warez is harming producers of the software.

Enjoy!