Microsoft Operations Manager CRM Connector 1.2 Beta Description:

The MOM-CRM Connector was designed to be a COM+ component for creating the necessary entries in Microsoft CRM and a Web service component for connecting to the MOM 2005 connector framework. The connector code is written in C# on the Microsoft .NET Framework.

While MOM 2005 proactively monitors your IT services environment, it raises initial alert warnings that are filtered and forwarded with the MOM-CRM Connector to Microsoft CRM 1.2 Customer Service, where a trouble ticket is generated, and where you can assign, manage, and resolve the cases with automated routing, queuing, and escalation of service requests, along with case management, tracking, and auto-response e-mail.

Microsoft Operations Manager CRM Connector 1.2 Beta Requirements:

· Microsoft Business Solutions CRM version 1.2
· Microsoft Operations Manager

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media manager

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Microsoft Operations Manager CRM Connector security information

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