Zeta Helpdesk 1.0 Description:

Zeta Helpdesk is your easy-to-use ticket system for Web and Windows! Zeta Helpdesk is an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal support inquiries

Zeta Helpdesk 1.0 Features:

Main
· The main Windows application. Editors work primarly with this application. It is used to manage all parts of Zeta Helpdesk, like creating customers, editing projects, creating and modifying tickets, etc. Usually a support employee ("editor") has a running instance of the main application all day.
Scheduler
· The scheduler is a console application without any interactive GUI. It is used to execute certain tasks like e.g. polling the support mailbox for new tickets or replicating customers with a backend CRM system. Usually you create one or multiple scheduled tasks with the Windows Task Scheduler to run on a server.
· All tasks of the Scheduler also can be executed manually through the main application in the "Extras|Options" menu.
EndUserWeb
· An ASP.NET 2.0 application to allow selected customers to issue new support tickets and to watch the current stage of their issued tickets.

Zeta Helpdesk 1.0 Requirements:

· Microsoft .NET Framework 2.0
· Microsoft Installer 3.1
· Microsoft SQL Server 2005 Express Edition

Related searches:

easydesk helpdesk

Zeta Helpdesk security information

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