Public Folder HelpDesk 10.1.146 Description:

Public Folder Helpdesk for Outlook helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within the team.

Public Folder Helpdesk for Outlook provides you with a well-known, simple and user friendly interface, right in your Microsoft Outlook client.Users familiar with Outlook can start working with Public Folder Helpdesk at once.

Make a personal Microsoft Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Microsoft Outlook.

Public Folder Helpdesk for Outlook is based on an Exchange server + a public folder, or an Exchange server + a mailbox, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Tickets can be organized and shown in many different ways, which helps your support team deliver the quality of service your customers will expect and appreciate.

With Public Folder Helpdesk for Outlook incoming e-mails can be manually (with a click) or automatically converted into HelpDesk tickets. Rich text, screenshots and attached files are also copied into the ticket, and attachments can be opened from there. E-mails discussing a ticket are stored in a structured way to follow the progress of an issue.

Public Folder HelpDesk 10.1.146 Features:

· Mailbox monitoring - select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
· Ticket retrieval also from an online form (.xml files).
· Callers handling - select caller from Global Address List or Outlook Contacts or pick from a drop down list.
· Ticket history saved chronologically in ticket body
· FAQ answers are easily created and added to ticket
· Can be installed in a mailbox instead of a public folder.
· Tickets are stored both in Outlook and in an Access or SQL Server database - using the best of both technologies.
· PDA integration.
· Supports ITIL

Public Folder HelpDesk 10.1.146 Requirements:

· Microsoft Outlook 2000 SP1 or later
· Excel 2000 SP1 or later
· Internet Explorer 6.0 or later
· Microsoft Exchange Server, any version
· Windows Scripting Runtime
· Microsoft Windows Script 5.6
· Outlook View Control
· All updates and Service Packs

Public Folder HelpDesk 10.1.146 Limitations:

· 30 days trial

Related searches:

easydesk helpdesk

Public Folder HelpDesk security information

You cannot download any crack or serial number for Public Folder HelpDesk on this page. Every software that you are able to download on our site is legal. There is no crack, serial number, hack or activation key for Public Folder HelpDesk present here. Our collection also doesn't contain any keygens, because keygen programs are being used in illegal ways which we do not support. All software that you can find here is freely downloadable and legal.

Public Folder HelpDesk installation package is prepared to be downloaded from our fast download servers. It is checked for possible viruses and is proven to be 100% clean and safe. Various leading antiviruses have been used to test Public Folder HelpDesk, if it contains any viruses. No infections have been found and downloading Public Folder HelpDesk is completelly problem free because of that reason. Our experts on malware detection tested Public Folder HelpDesk with various spyware and malware detection programs, including fyxm.net custom malware and spyware detection, and absolutelly no malware or spyware was found in Public Folder HelpDesk.

All software that you can find on our servers, including Public Folder HelpDesk, is either freeware, shareware or open-source, some of the software packages are demo, trial or patch versions and if possible (public domain licence), we also host official full versions of software.

Because we want to be one of the fastest download sites on the web, we host all the software including Public Folder HelpDesk on our servers. You cannot find here any torrents or download links that would lead you to dangerous sites.

Fyxm.net does support free software, however we do not support warez or illegal downloads. Warez is harming producers of the software.

Enjoy!